Manufacture Hub

Our Commitment to Your Privacy

At Manufacture Hub Private Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B manufacturing marketplace platform.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, company details
• Business Information: Company name, business address, GST number, business type
• Order Information: Product specifications, quantities, budgets, delivery addresses
• Payment Information: Billing addresses, payment method details (processed securely through Razorpay)
• Communication Data: Messages, calls, and interactions with our support team

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, feature usage
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: General location based on IP address (for service delivery)

Manufacturer-Specific Information

• Verification Documents: Business licenses, certifications, quality certificates
• Capability Information: Manufacturing categories, capacity, equipment details
• Financial Information: Bank account details for payments, GST information
• Quality Records: Past performance, quality ratings, customer feedback

How We Use Your Information

Service Delivery

• Process and fulfill manufacturing orders
• Match customers with suitable manufacturers
• Coordinate quality control inspections
• Manage delivery and logistics
• Provide customer support and assistance

Platform Operations

• Verify manufacturer credentials and capabilities
• Facilitate bidding and quotation processes
• Process payments securely
• Maintain platform security and prevent fraud
• Improve our services and user experience

Communication

• Send order updates and notifications
• Provide customer support responses
• Share important platform announcements
• Send marketing communications (with consent)
• Conduct satisfaction surveys

Legal & Compliance

• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records
• Conduct internal audits and investigations
• Protect against fraud and abuse

Information Sharing and Disclosure

With Manufacturers

We share relevant order information with manufacturers for bidding and fulfillment purposes:

• Product specifications and requirements
• Quantity and delivery timeline requirements
• General location for delivery (not specific addresses until order confirmation)
• Budget range for appropriate bidding

With Service Providers

• Payment Processors: Razorpay for secure payment processing
• Logistics Partners: Third-party delivery services for order fulfillment
• Quality Control: Independent QC inspectors for quality assurance
• Technology Providers: Cloud hosting, analytics, and security services
• Communication Services: Email, SMS, and notification services

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Secure cloud infrastructure
• Multi-factor authentication options

Operational Safeguards

• Limited access to personal information
• Employee training on data protection
• Regular backup and recovery procedures
• Incident response procedures
• Vendor security assessments

Your Rights and Choices

Access and Control

• Access: Request copies of your personal information
• Update: Correct or update your account information
• Delete: Request deletion of your account and data
• Export: Download your data in a portable format

Communication Preferences

• Marketing: Opt-out of promotional communications
• Notifications: Manage order and platform notifications
• Cookies: Control cookie preferences in your browser
• Contact: Choose preferred communication methods

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@manufacturehub.co.in or through your account settings. We will respond to your request within 30 days.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@manufacturehub.co.in

Phone: +91 94543 40209

Address: Manufacture Hub Private Limited, Pune, Maharashtra - 412105, India